The Electronic Resources Coordinator is responsible for the daily operation of all aspects of electronic serials and assists the Technical Services Manager with varied tasks related to the firm’s use of electronic resources. Responsibilities include checking in and distributing electronic serials, maintaining user IDs, updating contract information, tracking and reporting usage of electronic resources, troubleshooting access problems, providing technical support for users in all offices and updating/importing electronic resources bibliographic records in the catalog.

Create and maintains user IDs and passwords for all electronic resources
Maintain all electronic resource contracts in contract management system
Resolve user access issues by responding directly to user inquiries and concerns, troubleshoot and perform regular maintenance
Liaise with the IT department and library vendors to resolve electronic resource technical issues
Track electronic resources usage; generate reports and provide metrics for budget planning and contract negotiations
Serve as a backup administrator for electronic resource management system
Document and maintain policies and procedures related to electronic resources
Manage all aspects of the Serials Module for electronic journals utilizing the integrated library system which includes: creating & updating serial control records, performing check ins, distributing & archiving electronic journals, claiming missing issues and, maintaining & updating routing lists
Work with outside cataloging agencies to process catalog records of online resources in a timely and accurate manner
Update URLs in the online catalog for electronic resources
Assist Library Director and Technical Services Manager with special projects
Support Technical Services Assistants as needed
Perform other duties as assigned

Education

Bachelor’s degree required
ALA-accredited Master’s Degree in Library Science Preferred

Required Experience

1 to 2 years of relevant experience in library environment
Demonstrated experience using an integrated library system
Strong computer skills, extensive experience with Excel and other MS Office applications
Proficiency in electronic file folder structure and file formats; ability to save, retrieve and organize documents and navigate between folders
Ability to work independently and collaboratively in a highly competitive and demanding environment
Strong interpersonal skills with a client focus
Ability to effectively present information verbally and in writing; fluency in oral and written English
Ability to prioritize, plan and multi-task work activities; adapts for changing conditions and works effectively
Strong attention to detail and self-motivated to produce accurate, timely and complete work product
Possess strong analytical skills and be resourceful in problem solving

Preferred Experience

Prior experience working in law or professional services library
Knowledge of library systems, particularly SIRSI and OCLC
Experience using Electronic Resource Management Systems such as Onelog and Research Monitor