Home › Technologies › Law Practice Technology › Digital Resources Analyst

Digital Resources Analyst

Posted on Posted in Law Practice Technology, Training, All, Authentication and User Management, Vendor Relations, Contracts and Licensing, Programming, Website Development and Maintenance, Selection of Electronic Resources, Usage Statistics, Troubleshooting

Job Description:

Actively seeking for a Digital Resources Analyst to support our Knowledge & Research Services Department. In office, hybrid, and fully remote options are all available to applicants within commuting distance of a firm office.

Essential Duties and Responsibilities

  • Provides data analytics and visualizations to assist with resource assessment, strategic planning and development.
  • Works closely with users to solicit feedback on resource utilization and resolve barriers to access.
  • Assists the KRS team with identifying and implementing relevant technology, including discoverability, data delivery/integration and workflow solutions.
  • Works with the firm’s knowledge management team to further integrate internal and external resources into the firm’s extensive intranet presence by utilizing tools such as APIs.
  • Coordinates with vendors to implement or improve resources, resolve complex technical issues and maintain seamless access to resources.
  • Coordinates pilot programs and product implementations.
  • Maintains tracking and documentation of passwords, contracts and license agreements.
  • Assists with tracking licensing terms in accordance with resource agreements.
  • Provides technical support for the research request management system, resource monitoring system and integrated library system, including upgrades, troubleshooting and integration projects.
  • Supports training programs for attorneys and staff.
  • Provides user support and troubleshooting for electronic resources.
  • Performs other duties and responsibilities as assigned.

Job Requirements:

Knowledge, Skills and Experience

  • Strong command of technology, including proficiency with databases, software applications and online searching.
  • Enthusiasm for seeking and learning emerging technologies and developing new skills.
  • Familiarity with a variety of electronic resources and research services.
  • Knowledge of library resource monitoring systems, such as Onelog.
  • Experience with spreadsheets and data analysis tools.
  • Superior organizational skills and detail oriented, including the ability to maintain accurate records and provide in-depth repors.
  • Excellent oral and written communication skills.
  • Ability to work with all levels of attorneys and staff and have strong customer service orientation and excellent interpersonal skills.
  • Demonstrated ability to work in a collaborative, team environment.
  • Ability to manage multiple projects at once, to set priorities, and meet deadlines.
  • Self-motivated, problem-solver and able to make judgment calls.
  • Master’s Degree in Library Science, Informatics or other related degree is required.

Job advertised 3/3/2023      72